Under normal circumstances, refunds are not provided on orders due to the nature of custom jewelry. In the event of defects or quality issues, we take full responsibility and proactively work with you to arrange a solution, which can result in a replacement, refund, or credit.
The customer must notify Tulipiece within 10 business days of delivery of any defects discovered, failing to do so, the customer is automatically deemed satisfied with the product. Tulipiece determines that a product is a defective product if it has a structural fault from manufacturing (improper construction, cutting, or finish)
If you are not sure about the product conditions, please feel free to contact the sales representative at any time.
